Exxita be circular's management, within the strategy defined for business development, considers the correct management of IT services a fundamental aspect to guarantee the quality of the services provided to its customers.
- Ensure that IT services are aligned with the needs of your customers and users.
- Improve communication between staff involved in the delivery of IT services and customers.
- Improve the effectiveness and efficiency of internal IT service delivery processes.
- To offer customers and users higher quality services.
To develop this policy, Exxita be circular's Management is committed to establish and maintain an Information Technology Services Management System or SGS based on the UNE-ISO/EC 20000-1 standard, which adequately covers all the necessary requirements to guarantee that the IT services contemplated in the scope offer the quality levels required by their recipients and are managed in accordance with the requirements contemplated in the aforementioned standard.
This policy is known and subscribed to by all Exxita's personnel covered by the scope, in accordance with the requirements of the Management. This policy will be reviewed at least once a year, and its changes must be approved by the organization's Management.
